Getting your parts
Delivery, payment
and returns.
We hold stock in Dar es Salaam and bring in what we do not hold. Parts we have on the shelf you can pay for in the app. Anything we bring in for you is agreed with you on WhatsApp first.
Delivery
How long it takes.
What sets the timeframe is whether we already hold the part. A part we hold you can pay for in the app there and then, and the app quotes same day across Dar es Salaam and 2 to 4 days upcountry. A part we have to bring in takes longer, and we agree the price and the delivery cost with you on WhatsApp before anything is charged.
The app only takes payment for parts we have on the shelf. Everything else stays a request rather than an order: it goes to WhatsApp, and we come back to you with a price and a date. If we cannot get the part, we say so rather than take the money.
Parts we hold · paid in the app
Delivery is charged on the value of the parts you are paying for, not on where you are, and above a set order total it is free. The app shows the fee in your basket and again on the checkout screen, before you pay.
Parts we bring in · agreed on WhatsApp
Most brought-in parts arrive in 5 to 10 days. These are not paid for in the app: we come back to you on WhatsApp with the price and the delivery cost, and confirm the date with you before anything is charged.
Payment
Pay in the app,
or agree it on WhatsApp.
Parts we have in stock can be paid for in the app, in Tanzanian Shillings. Anything we have to bring in for you goes to WhatsApp instead, where we agree the price, the delivery cost and how you would like to pay. You are paying for physical parts delivered to your address, not for anything inside the app.
Mobile money or card
Checkout offers mobile money — M-Pesa, Airtel Money, Mixx by Yas (Tigo) and Halopesa — and card. With mobile money you type your number and approve the request on your handset, so we never see your PIN. Card payments open Stripe's own payment sheet inside the app, and we never see or store your card number.
The total before you tap
The basket shows the parts total and the delivery fee, and the checkout screen shows the subtotal, the delivery and the total you are about to pay. Paying also needs an email address for your receipt, and an address and phone number for the rider.
A person, not a form
Everything we bring in still runs through a WhatsApp conversation, so there is always someone to ask if something is not clear.
Bringing it in
Most of what we sell,
we bring in.
We hold a focused range in Dar es Salaam and source the rest to order. The parts we hold you can pay for straight away; for everything else we agree the price and the delivery cost with you first.
Returns
You can return a part within 14 days of delivery. To be accepted it must be unused and in its original packaging — or it must be the wrong part, defective, or damaged when it reached you.
What we cannot take back
- Parts that have been installed
- Fluids and oils once opened
- Electrical components that have been tested
- Parts ordered in error by the customer, where the part itself is correct as supplied
Who pays the return shipping
If the return is due to our error — wrong part sent, or a defective product — Motarix Automotive covers the return shipping cost. If the return is for any other reason, such as a change of mind or an ordering error at your end, the return shipping is yours.
Refunds
Once we have received and inspected the return, refunds are processed within 7 business days, to the original payment method. Shipping costs are not refundable unless the return is due to our error.
Warranty on parts
Parts carry the manufacturer's own warranty. Once a part is installed, the manufacturer's terms apply. Keep your invoice — you will need it for any claim, and we can re-send it if you have lost it.
Something not right?
Message us on WhatsApp at +255 669 712 521 or email [email protected]. Tell us the part number and what happened, and we will sort it out.
Get the app
The parts counter,
in your pocket.
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